Frequantly Asked Questions:

Where are Soft99 products made?

Soft99 is a global leader in the production of chemical products for household, car care and professional industries. Products are manufactured in their entirety in factories located in Japan.

Are the products safe?/strong>

All Soft99 products for eyewear are completely safe for use and have a JIS (Japanese Industrial Standards) certificate. At Soft99, we attach great importance not only to the effectiveness of our products but also to ensuring that they are user-friendly and hypoallergenic.

Has the effectiveness of the products been tested? 

Quality is a core value at Soft99. As a manufacturer operating in the Japanese market, we are legally obliged to subject each of our products to complex tests, the results of which determine whether a certain product description or claim can be used. Examinations of chemical products in Japan are led by the JISC (Japan Industrial Standards Committee), a governmental supervising body.

If you wish to learn more about this topic, please follow the link: JIS

Are the products safe for people with allergies?

Yes, all products are hypoallergenic and can be used freely by people with allergies.

Are the products safe for all types of glasses?

Soft99 products are completely safe for glasses (lenses) and for most frames. However, there are exceptions, such as wooden frames, which can suffer some damage from certain products. Each Soft99 product comes with instructions that detail the proper use of the product. However, if you are in doubt, please don’t hesitate to contact us, and we will be happy to help.

How much does delivery cost?

All information regarding costs and shippment methods, can be found here

Can you provide product samples?

To ensure the highest quality and best experience for our customers, we only deliver our products in factory packaging.